The Rise

These shoes are made for movement: get your steps in, go on a hot date, dance all night long.

Care & Keeping

Your Rise arrives with two Skinny Hippo dust bags, one for each shoe, to protect them between wears.

The satin upper is durable and easy to maintain. To clean, gently wipe with a soft damp cloth using warm water and a small amount of mild soap. Do not scrub. Do not machine wash.

To keep your shoes looking their best, periodically clean the inner lining and sole using the same method.

Store in the dust bags provided, away from direct sunlight.

Shipping Policy

Processing time

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay to your order, we will contact you by email.

Shipping rates and delivery We offer free shipping on all orders. Estimated delivery time is 2 to 3 weeks from the date your order is processed, depending on your location.

Customs, duties and taxes

Skinny Hippo ships on a Delivered Duty Paid basis, which means all applicable customs duties, import taxes and fees are covered by us and included in your order. You will not be charged any additional fees on delivery. In a small number of destinations, local customs regulations may not permit duty prepaid shipments. If this applies to your country, we will let you know at checkout.

Order tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information so you can follow your package's progress to your door.

Lost or delayed packages

 Skinny Hippo is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly to file a claim. If your tracking shows no movement for an extended period, please reach out to us and we will investigate on your behalf.

Questions If you have any questions about shipping, please contact us at skinnyhippo@skinnyhippo.shop.

Return and Refund Policy

We operate a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at skinnyhippo@skinnyhippo.shop

If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, and this will be confirmed with you before you send anything back. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at skinnyhippo@skinnyhippo.shop

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period in the European Union

14 day cooling off period in the European Union Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Return shipping costs remain the responsibility of the customer.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at skinnyhippo@skinnyhippo.shop

Questions about product fit, sizing or this release? Contact us before ordering.

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